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VIDEO HELP :
Video Support at RealNetworks.com
Video Support at
WindowsMedia.com
Windows Media Problems:
- I open up the page, I
can see the slides, but don't see or hear anything.
- I open up the page, I
can see the slides, I can hear people speaking, but I don't see anything.
- I open up the page, I
can see the slides, I can see the video, but I cannot hear anything.
- I see the video trying
to connect, but it says "Closed, The Server could not find the requested
file, The Server is Busy, or A General Error has occurred."
- My Player gets stuck
buffering for a long time and doesn't do anything.
- I can hear the web cast
ok, but the picture is awful.
- I have some other
problem you haven't addressed here.
Real Player
Problems:
- I open up the page, I
can see the slides, but don't see or hear anything.
- I open up the page, I
can see the slides, I can hear people speaking, but I don't see anything.
- I open up the page, I
can see the slides, I see the video, but I cannot hear anything.
- I see the video trying
to connect, but it says "Closed, The Server could not find the requested
file, The Server is Busy, or A General Error has occurred."
- My Player gets stuck
buffering for a long time and doesn't do anything.
- I can hear the web cast
ok, but the picture is awful.
- I have some other
problem you haven't addressed here.
I open up
the page, I can see the slides, but don't see or hear anything.
There are a few possible causes for this problem.
- Your Plug-in is not
properly configured - this means if you're using Netscape, try Internet
Explorer. If you are using IE, try Netscape. If neither works, then
download the newest version of the player and reinstall. If you are on a
corporate network you may need to get a System Admin to help you.
- You don't have the
player installed at all. Download it and install it.
- If your player looked
like it tried to connect and couldn't, then you must be behind a very
restrictive firewall. There is nothing more we can do about it from our
end. This is something that will have to be handled by your IT people, who
will have to open up a port for you. If they require IP addresses of the
servers, give them these: 208.185.65.0/26, 128.121.19.0/26.
I open up
the page, I can see the slides, I can hear people speaking, but I don't see
anything.
- The player requires
codecs to decompress the video and display it in the player, your player
either doesn't have the right codec, or is misbehaving, try restarting
your computer and try again.
- If you use Windows Media
Player, you might need to adjust your internet security settings to a
lower security. Open up Internet Explorer, in the menu bar (File, Edit,
View....) Select Tools, then Internet Options, click the Security Tag and
Click the button labeled Default Level, then move the Slider to Medium or
lower.
- Try installing the
latest Windows Media Player / Real Player release, you may have just
installed it a couple weeks ago, or a month ago, but these releases change
periodically to fix bugs and mistakes in the player. You may have a buggy
version.
- After you install a new
version always restart your computer, especially with Windows Media
Player. It may not tell you to, but you will have better luck.
I open up the page, I can see
the slides, I see the video, but I cannot hear anything.
This is one of the most frustrating problems, because you assume that if you
can see the thing, then you should be able to hear it too.
- This problem is usually
operator error (your fault). Your system has 3 places to control the
volume of the program,
- A. Your computer
speakers (do you have them on, is the volume turned up, do you even have
speakers - we get this one more than you'd think)
- B. Your "System"
volume, this is that little speaker icon near your clock, click on it
once and you'll see the volume slider pop up, make sure it's turned up
and the mute checkbox is unchecked.
- C. Your player volume,
click on the Test your Player link, when the application opens, adjust
the volume and click the mute button on and off to see if you can get
audio.
- If this fails, uninstall
your player (Click on Start--Settings--Control Panel--Add/Remove Programs,
restart your computer, go download it again and reinstall the new version,
then restart your computer.
- If this fails, then call
in on one of the technical support numbers above and we will try to
resolve this for you.
I see the
video trying to connect, but it says "Closed, The Server could not find the
requested file, The Server is Busy, or A General Error has occurred."
- This could be a Firewall
Issue coming back to haunt you. Usually, larger corporations have very
advanced firewalls and will block Streaming Video even over HTTP. The only
other possibility is that the server you're trying to connect to crashed,
but this is highly unlikely and we will advise you by chat if that's the
case.
My Player gets stuck buffering
for a long time and doesn't do anything.
- You're probably
experiencing net congestion in your local area or on your network, try a
lower bandwidth stream.
I can hear
the web cast ok, but the picture is awful.
- The
stream is designed to favor audio over video, so that you can hear even if
the video degrades. This is due to net congestion, a condition on your
network or through your Internet Service Provider that we cannot control.
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